The nightmare with my Skype account and Microsoft.
Last Saturday, I received a text from 723-873 stating that my phone number had been “deleted from email@example.com. Not you?” I had no idea who either 723-873 or firstname.lastname@example.org were so I didn’t think much about. Later in the day, I received the following email from Microsoft but it went to my spam account.
On Sunday, I decided to see what was going on with my Skype account. Suddenly, I can’t log in to Skype on any of my devices. My password is stored on all of them so I know it’s correct, but I keep getting a message saying “Password incorrect.” While attempting to change the password on my iPhone, I get a message “This can’t be done on your phone. You need to log in to a computer.” Following the directions, I attempt to log in to my computer, when the email address email@example.com comes up asking if this is me. I select the radio button “No, it’s not me.”
With that selection, I’m taken a five-page questionnaire asking for:
- my username
- my email address
- my telephone number
- my last two passwords used
- three people in my address book
- purchases I have made with Skype
I answer the questions but heard nothing from Microsoft. After I hit the submit button I was told it could take up to 24 hours to hear anything, so I decided to wait until Monday to do anything else.
By Monday afternoon, I still had not heard anything from Microsoft, so I resorted to “Live Chat” for answers. I was seventh in line, but, there was a notice that they were “Getting more calls than normal and the wait might be long.” No problem I thought, I can work while I wait. An hour and a half later, I finally get technician Emerilyn.
After explaining the situation to Emerilyn, she (I’m guessing by the name the person was female) immediately told me not to worry, that she understood I was very concerned and that she’d have everything straighten out quickly. Well, thirty minutes later after going round and round about what she wanted me to do and what I kept telling her I had already done, I relented and filled out the questionnaire again.
Fifteen minutes later, I get the following response from Microsoft:
I’m not going to submit the form again. The answers I gave on Monday are the same answers I’m going to give now. My original Skype account that I had for more years than I can remember is now in the hands of ngfhetnryertynut74w. I’ll never understand why ngfhetnryertynut74w wanted my Skype account. What I do understand is, if this happens to you don’t waste your time with Microsoft, just open a new account.
Oh and the fun with the new accounts, you don’t get to pick your username. So instead of bigmaxsstudio, which made sense to me, I’m now patti.1516. I guess there are 1516 Patti’s on Skype. Shocking!
What I am thankful for is, I never uploaded my entire address book to Skype. The addresses ngfhetnryertynut74w got were only the people I communicated with on Skype. If you start getting a lot of spam from ngfhetnryertynut74w on Skype, I’m sorry, Please remember it’s not really me.
I am an awarding winning logo and website designer who when not designing logos and websites, likes to write about how the industry has changed and what it looks to become in the future. I started designing websites around 1995. For the past 8 years, all sites have been developed in WordPress. Originally, I would develop the site in HTML and then convert those files to WordPress. Today all child themes are built on the framework of Divi. Guest blogger at 3lovablelabs, Tropic Moon Media, and Patti & Hank.