support ticket

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When should I submit a Ticket

We are here to help you use and customize your Big Max’s Studio Child Theme but for any issues relating to general usage of your Divi theme it’s better to go straight to their experts and contact them directly. They offer great support and excellent documentation, which you can find links to below.

If you have a general hosting or WordPress issue, then do contact your host first to see if they can resolve the problem.

If you haven’t been able to find the answer to your question on this site, then please do get in touch.

Please include a link to your site and, if you think we will need them, your WordPress login details. Your details are only viewed by our support team and stored in our secure support ticket area.

We aim to respond to all tickets within 24 hours, Monday to Friday, although our response time is usually much faster.

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